Following our phone conversation, you expressed an interest to see data that would show how your company has performed on the 3 part numbers that you currently manufacture for HS. The 3 part numbers are 753326-1, 765408-2, and 753391-1. The database used to collect this data is the HS JDE system. The following data is available for review:

• Part number 753326-1
  • Paperwork revealed that we received 2,486 pieces. This total was for 58 shipments and there was no history of rejects.
• Part number 765408-2
  • Paperwork revealed that we received 1,978 pieces. This total was for 117 shipments and there was no history of rejects.
• Part number 753391-1
  • Paperwork revealed that we received 3,620 pieces. This total was for 198 shipments and there was only one reject. MRA 91507 was issued on April 29 for a leaking problem at dynamic test. The notes on this MRA state that the failure was not caused by a surface finish issue. The cause of the failure was assigned to HS.

Therefore your PPMDR (Parts Per Million Defect Rate) is at 0- zero!

I have put together the data printouts for your review and records and have sent them to you via Overnight Delivery (Airborne Express).

You have been a top supplier to HS for many years and we hope that you continue to perform like a top rated supplier for many years to come.

On behalf of the Hamilton Sundstrand Supplier Quality Assurance Department, I would like to commend you and your entire staff at Surface Finishes for your years of defect free performance!

Should you have further questions or concerns concerning your quality ratings please feel free to contact me at your convenience.